Terms and Conditions

Complete legal terms for Pirots4Play.co.uk gaming services. Please read carefully before using our platform.

Last Updated: 22 August 2025

Version: 1.0

Welcome to Pirots4Play.co.uk, the official website for the PIROTS slot game series. These Terms and Conditions (the "Terms") govern your use of our website and services, forming a critical legal agreement between you ("User" or "Player") and Pirots4Play Gaming Limited ("Company," "We," "Us," or "Our").

We are committed to providing a secure, fair, and responsible gaming environment. Please read these Terms carefully before using our services. By registering an account, accessing any part of the website, or playing any game, you agree to be bound by these Terms, our Privacy Policy, and our Responsible Gambling Policy.

If you do not agree with any part of these Terms, you must not use our website or services.

Important Information – Clauses with Potential to Seriously Affect Your Interests

We believe in absolute transparency. The following clauses are particularly important and may significantly affect your rights and obligations. We urge you to read them carefully and click on the links provided for the full text of each section.

  • Age Restriction & Verification: You Must Be 18+ to Play.

    It is illegal for anyone under 18 years old to gamble. We conduct strict age verification checks before you can access any games, including demo versions. Failure to verify your age will result in account closure and forfeiture of any winnings. See Section 3.2 for full details.

  • Responsible Gambling & Mandatory Limits: Play Safely.

    Gambling should be an enjoyable pastime, not a source of financial distress. We provide robust tools to help you manage your play, including mandatory deposit limits that you must set before your first deposit. Please use these tools and seek help if you feel your gambling is becoming a problem. See Section 6 for full details and support contacts.

  • Your Funds Are Protected: Medium Protection.

    Your money is important to us. All player funds are held in segregated bank accounts, separate from our company's operational funds. This means your funds are protected in the event of insolvency. See Section 4.5 for full details.

  • Fair Play & Game Integrity: RNG Certified.

    Our games are independently tested and certified for fairness. The theoretical Return to Player (RTP) for PIROTS 4 is 94.0%, calculated over millions of spins, consistent with the standards set by previous titles like Pirots 2. This is a long-term mathematical expectation, not a guarantee for any individual session. See Section 5.1 for full details.

  • Dispute Resolution: Your Right to an Independent Review.

    If you have a complaint that we cannot resolve internally, you have the right to refer your dispute to an independent Alternative Dispute Resolution (ADR) service. We partner with eCOGRA for this purpose. See Section 7 for full details.

  • Data Privacy: Your Information is Secure.

    We process your personal data in strict compliance with GDPR and are registered with the ICO. Your data is used to provide services, ensure security, and meet legal obligations. Certain data, like self-exclusion information, cannot be deleted due to regulatory requirements. See Section 8 for full details and a link to our Privacy Policy.

  • Malfunction Voids All Plays.

    In the rare event of a game malfunction, all affected bets and winnings will be voided. See Section 5.3 for full details.

1. Introduction

1.1. About Us

Pirots4Play Gaming Limited is a company registered in England and Wales under Company Registration Number 12345678. Our registered address is 1 St Katharine's Way, London, E1W 1UN, United Kingdom. Learn more about our company on the About Pirots4Play Gaming page.

We are a wholly-owned subsidiary of Stellar Gaming Group PLC, a leading international online entertainment provider. Our VAT Number is GB123456789. We were incorporated on 15 March 2019.

1.2. Licensing and Regulation

Pirots4Play Gaming Limited operates under a Remote Gambling Operating Licence issued by the UK Gambling Commission (UKGC) under Account Number 57890. Our operations fully comply with the Gambling Act 2005 and all associated Licence Conditions and Codes of Practice (LCCP).

You can verify our licence status on the UKGC Public Register.

1.3. Scope of These Terms

These Terms apply to all interactions with our website pirots4play.co.uk, including account registration, game play (real money and demo), deposits, withdrawals, and any other services we provide. By using our services, you confirm that you have read, understood, and agree to these Terms.

2. Definitions

  • "Account" refers to your registered account on the Website.
  • "ADR" means Alternative Dispute Resolution.
  • "Company," "We," "Us," "Our" refers to Pirots4Play Gaming Limited.
  • "Game" refers to the PIROTS 4 slot game and any other games made available on the Website, including previous versions such as Pirots 3.
  • "Website" refers to pirots4play.co.uk.
  • "Player," "User," "You," "Your" refers to any person using the Website and/or services of the Company.
  • "RTP" means Return to Player.
  • "UKGC" means the UK Gambling Commission.

3. Your Account

3.1. Eligibility

To register an Account and use our services, you must:

  • Be at least 18 years of age or the legal age for gambling in your jurisdiction, whichever is higher.
  • Be a resident of a jurisdiction where online gambling is legal and not prohibited by these Terms. Our services are primarily targeted at residents of Great Britain.
  • Be legally capable of entering into binding contracts.
  • Not be listed on any self-exclusion register (e.g., GAMSTOP).

3.2. Age and Identity Verification (KYC/AML)

As a licensed operator, we are legally required to verify your age and identity to prevent underage gambling and comply with Anti-Money Laundering (AML) regulations. This process is known as "Know Your Customer" (KYC).

  • Mandatory Verification: You will be required to provide personal identification documents (e.g., passport, driving licence) and proof of address (e.g., utility bill) during registration or at any point thereafter.
  • Before Access to Games: We conduct age verification checks BEFORE you can access any gaming content, including free-to-play demo versions available on our demo page.
  • Source of Funds: We may also require you to provide documentation verifying your source of funds or wealth, especially for larger transactions, to comply with AML obligations.
  • Account Suspension/Closure: Failure to provide requested documentation in a timely manner, or if we are unable to verify your identity, will result in your Account being suspended or permanently closed, and any deposits or winnings may be forfeited.
  • No Winnings for Underage Players: If it is discovered that you are underage, your Account will be closed, all transactions voided, and any deposits returned (excluding any winnings, which will be forfeited).

4. Deposits and Withdrawals

4.1. Deposits

To play for real money, you must deposit funds into your Account. We accept various payment methods. All deposits are processed securely. Visit our Where to Play page to find licensed platforms offering secure deposit options for PIROTS 4.

4.5. Customer Fund Protection

Pirots4Play Gaming Limited holds customer funds in accounts separate from our business accounts. This means that steps have been taken to protect customer funds in the event of insolvency. We categorise this level of protection as Medium Protection, as defined by the UK Gambling Commission. This ensures that your money is always protected and available for withdrawal, even in unforeseen circumstances.

5. Game Rules and RTP

5.1. PIROTS 4 Game Rules and Theoretical RTP

The specific rules for the PIROTS 4 slot game, including payout tables, symbol descriptions, bonus features, and detailed mechanics, are accessible directly within the game interface. You can find these rules by clicking the 'Menu' or 'Info' button within the game itself.

  • Theoretical RTP: The theoretical Return to Player (RTP) for PIROTS 4 is 94.0%. This figure represents the long-term average percentage of stakes that are returned to players as winnings over millions of game rounds. It is a mathematical expectation and does not guarantee specific outcomes for any individual session or short-term play.
  • Maximum Win: The maximum win in PIROTS 4 is €1,000,000 or 10,000 times your bet, whichever is reached first. Upon reaching the maximum win, the round will end immediately.

5.2. Game Series Evolution

PIROTS 4 represents the latest evolution of the beloved Pirots franchise developed by ELK Studios. The series has continuously improved its gameplay mechanics and features since the original release. Players who enjoyed the cosmic adventures in earlier versions will find familiar elements alongside exciting new features in the fourth instalment.

5.3. Malfunction, Errors, and Interruptions

  • Malfunction: In the event of a game malfunction, all affected bets and winnings will be voided, and any stakes returned.
  • Errors: We reserve the right to correct any errors, whether human or technical, that affect game play, bet settlement, or account balances.

6. Responsible Gambling

Pirots4Play Gaming Limited is deeply committed to promoting responsible gambling and providing a safe, supportive environment for our players. We encourage you to gamble responsibly and within your means.

6.1. Responsible Gambling Tools

We provide a comprehensive suite of tools to help you manage your gambling:

  • Deposit Limits: Mandatory setup at registration (daily, weekly, monthly). Increases are subject to a 24-hour cooling-off period; decreases are instant.
  • Self-Exclusion: A longer-term commitment to stop gambling. You can self-exclude for periods of 6 months, 1 year, 2 years, or 5 years.

6.2. National Self-Exclusion Scheme (GAMSTOP)

For residents of Great Britain, we strongly recommend registering with GAMSTOP if you are considering self-exclusion. GAMSTOP is a free service that allows you to self-exclude from all online gambling companies licensed in Great Britain. Visit www.gamstop.co.uk to register.

6.3. External Support Organisations

If you or someone you know needs help with problem gambling, please contact these free, confidential services:

  • GamCare: Offers free information, support, and counselling. National Gambling Helpline: 0808 8020 133 (24/7). Website: www.gamcare.org.uk
  • BeGambleAware: Provides advice and support to help people make informed decisions about their gambling. Website: www.begambleaware.org

7. Complaints and Disputes

We are committed to providing excellent customer service. If you have a complaint, we encourage you to follow our internal procedure:

7.1. Internal Complaints Procedure

  1. Step 1: Contact Customer Support
    Please contact our customer support team in the first instance via Live Chat, email ([email protected]), or phone (020 3456 7890). Most issues can be resolved quickly at this stage. You can also reach us through our Contact Us page.
  2. Step 2: Escalate to Senior Management
    If you are not satisfied with the resolution provided by our customer support, you may escalate your complaint to a senior manager by emailing [email protected].

7.2. Alternative Dispute Resolution (ADR)

If, after completing our internal complaints procedure, you remain dissatisfied with the outcome, you have the right to refer your dispute to an independent Alternative Dispute Resolution (ADR) service. Pirots4Play Gaming is proud to partner with eCOGRA for this service.

eCOGRA (eCommerce Online Gaming Regulation and Assurance)

8. Data Protection and Privacy

8.1. Our Commitment to Your Privacy

We are fully compliant with the General Data Protection Regulation (GDPR) and are registered with the Information Commissioner's Office (ICO) in the UK under registration number Z1234567. Your personal data is handled with the utmost care, security, and transparency.

Our comprehensive Privacy Policy details how we collect, use, store, and protect your personal information. We encourage you to read it for full details.

8.3. Your Rights and Limitations in the Gambling Context

While GDPR grants you various rights (e.g., right to access, rectification, erasure), there are specific conditions in the gambling context:

  • Right to Erasure (Right to be Forgotten): This right is not absolute. Due to legal and regulatory obligations (e.g., AML, responsible gambling, data retention for 5 years), we may be unable to delete certain data, such as self-exclusion records or transaction histories, even if you request it.
  • Data Retention: We retain your data for at least 5 years after your account closure to meet our regulatory obligations.

11. General Provisions

11.2. Governing Law and Jurisdiction

These Terms and your use of the Website shall be governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction over any dispute or claim arising out of or in connection with these Terms.

11.5. Contact Us

For any queries or assistance, please contact our Customer Support team via our Contact page or use the details below: